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FAQ's

Q. How can I recover my deleted files?

 

Answer: In order to recover your deleted files, you need to follow the below steps:

  • Run Stellar Phoenix Mac Data Recovery software.
  • Click the ‘Deleted Recovery’ icon from 'Drive Recovery’ window of the software.
  • From the list of mounted logical volumes, select the volume from which the deleted data needs to be recovered and click the "continue" button on the bottom right corner.
  • All the recoverable deleted files will be listed. Select the files, you want to recover and click the 'Recover' button. You need to provide the destination location and the files will be recovered in the specified location.

 

Q. My Mac is not booting, how can I recover data from the system hard disk?

 

Answer: Stellar Phoenix Mac Data Recovery utility provides a Bootable DVD, which can help you boot your system hard drive, run Stellar Mac Recovery, and then you can recover the data. Below steps will guide you through the Mac recovery process:

  • Insert the Bootable DVD in the DVD drive of your system.
  • Restart your computer and continuously pressing the ‘C’ key from the key board.
  • On the License Agreement screen of the software, check-mark the ‘I Agree’ option.
  • The recovery window of the software opens with all the Recovery Options.
    • Click the 'Quick Recovery' icon.
    • From the list of connected logical volumes, select the volume from which you need to recover the lost data. Click the "continue" button on the bottom right corner of the interface.
    • All the recoverable files will get listed. Select the files to be recovered and click the 'Recover' button. Specify the destination location and the recovered data will be saved in that location.

 

Q. Can I recover Mac data from a deleted partition? How to do it?

 

Answer: Yes, with Stellar Phoenix Mac Data Recovery you can recover data from the lost or deleted Mac volumes. Follow the below steps to perform the Mac recovery process:

  • Run Stellar Phoenix Mac Data Recovery software.
  • From the 'Drive Recovery' window, select the 'Search Lost/Deleted Volumes' icon.
  • Select the logical volume in which you want to search for the lost/deleted volumes.
  • Start the scanning process by clicking the "continue" button.
  • The software will scan and display all the previously existed volumes, which have been lost or deleted.
  • From the list of lost volumes, select the volume from which you want to recover your lost data and click the ‘Advance Recovery’ icon.
  • The software will scan the selected volume and list all the recoverable files in a tree view. Select the files to be recovered and click 'Recover' button.

 

Q. How can I recover my lost Photos, Music & Videos?

 

Answer: With this Mac File Recovery software, you can easily recover all your photos, music and video files, which have been lost due to deletion or formatting of the media. Follow the below steps to recover the lost files back:

  • Run Stellar Phoenix Mac Data Recovery software.
  • Click the 'Photo Recovery' icon from the 'Drive Recovery' window.
  • Select the logical volume from which the lost photos, music and video files are to be recovered.
  • Click the "continue" button to scan the selected Mac volume.
  • All the recoverable files will get listed in a tree view. Select all or the specific files you want to be recovered and click the 'Recover' button. You need to provide the location at which you want to save the recovered Mac files and all the files will be saved in that location.